Step 1. Immediate Response & Notice
When you notify us of an incident, you may feel overwhelmed — systems are down, operations disrupted, and the full scope unclear. Right away, your claims professional, counsel, and technical experts focus on stabilizing your business.
At the same time, we begin looking ahead. A business interruption loss may be developing, and while you don’t need all the answers immediately, it helps to anticipate the information that will support your claim.
Your policy also provides up to $100,000 of forensic accounting coverage, subject to the self-insured retention (SIR). This ensures expert support is available to document and substantiate your loss from the start.
Step 2. Gathering Key Information
As the immediate response stabilizes, attention turns to documenting the interruption. Forensic accountants work with you to understand how your business operates and where the disruption hit hardest.
This typically involves:
- Operational records such as sales, payroll, or production output.
- Financial data like profit & loss statements, seasonal trends, or historical sales.
- Incident details including timelines, remediation efforts, and workaround costs.
These records form the foundation of your proof of loss.
Step 3. Review & Analysis
Forensic accountants then test the data, identify gaps, and evaluate the business impact. This stage is highly collaborative — insureds explain processes, accountants ask questions, and together we target the information needed.
Engaging a ORCY pre-vetted forensic accountant can make this stage more efficient, but the goal is always the same: a proof of loss that is both accurate and defensible.
Step 4. Interim Payments
Business interruption claims can take time to finalize. Where appropriate under your policy, we may issue interim payments. These help sustain operations while the full calculation is completed, reducing the strain of waiting for final resolution.
Step 5. Coverage Determination & Payment
Once the analysis is complete, ORCY will issue payment for substantiated loss covered under the policy. If questions or discrepancies remain, we’ll review them with you, your broker, and the forensic accountants to work towards resolution.
Moving Forward Together
Each claim is unique, just as each business is unique. Resolving a business interruption loss is a collaborative process that depends on trust and open communication between all parties. Our goal is to foster that trusted dialogue with our insureds and partners, guiding the process with clarity and expertise at every step.
